Frequently Asked Questions

Massachusetts crime scene cleanup frequently asked questions

What is "biohazard remediation"?

Let's break it down; the definition of "biohazard" (or biological-hazard) is defined as substances that pose a threat to the health of living organisms, primarily that of humans. This can include medical waste or samples of a microorganism, virus, or toxin that can affect human health. 


"Remediation" is the action of remedying something, in particular of reversing or stopping environmental damage. Biohazard Remediation is often the result of crime scenes, trauma scenes, unattended deaths, communicable disease outbreaks, industrial accidents, and other situations that require deep cleaning, disinfecting, or sterilization. 

Only trained, certified forensic decontamination technicians should ever perform the removal or clean up of blood or other biohazards. Federal regulations also require proper transportation, storage, and disposal of medical waste; violation of proper disposal can result in big fines and even imprisonment.

Does insurance cover the cost of crime and trauma scene cleaning?

Every incident is different and while we can't guarantee your coverage, in most circumstances, your insurance company will cover the cost of biohazard remediation services. We can work with you throughout these stages, as well as be able to communicate directly with your insurance provider to make sure that burden isn't on you. We also offer direct billing to your insurance company.

What special sterilization equipment makes the cleaning process natural?

Some of our most important pieces of equipment are a high powered truckmount for hot water extraction (HWE) and a commercial-grade pressurized dry vapor steam machine. These machines allow for very deep cleaning and sterilization and can be used to treat almost any surface without harming the surface itself while using it properly.


Another machine that we use is a commercial grade high-powered ozone generator that can deodorize and decontaminate. This is one of the main tools use during our odor removal process.

What "chemicals" are used during the cleaning process?

All chemistry used throughout any of our cleaning services are specially formulated for cleaning, disinfecting, and sterilization. Some other chemicals are used as a bio modifier and can eliminate odors. The cleaning products we use are to aid in the cleaning process of our other specialized equipment, making our procedures extremely effective. 

Why can't I just clean it myself, or have one of my employees do it?

It takes special training, required and regulated by OSHA, EPA and CDC, to properly handle any potentially infectious biohazard substances that may be present such as blood, body tissues, and other bodily fluids. Also, Proper Protective Equipment (PPE) is required by law to be used during the process. A commercial cleaning services company like ours are very complex.


Aside from the physical and legal dangers of doing it yourself, you psychologically risk re-traumatizing your self or victimizing one of your employees. Our technicians not only have customer compassion and high moral standards, but we also obtain the skill and stomach for the job to accomplish a clean house or office, satisfying all your complete cleaning services needs.